Terms of sale

Information before you buy

1. Who sells

Products in the shop of the Cims, sempre amunt app are sold by , tax ID (NIF) , address . You can write to us at hello@fescims.com.

These terms apply to every purchase made in the app's shop. To buy you need a Cims account and must be of legal age. You can contract in Spanish, Catalan or English.

2. The products

We have no warehouse: each product is made for your order in the workshops of our print-on-demand supplier, Printful, usually in Barcelona and, for some items, in another EU country (such as Latvia). Printful also ships it. Prints of your summits are made by Prodigi in its photo lab in Latvia and sent by standard post, without tracking.

Each product page describes its main characteristics: material, sizes, colours and price. Photos and mockups aim to be accurate, but colours may look slightly different depending on your screen.

If an item becomes unavailable or cannot be made after you have paid, we let you know and refund everything you paid automatically.

3. Prices

Prices are in whole euros and include Spanish VAT (21%). The price shown when you place the order applies. There are no charges beyond the products and, where applicable, shipping; neither we nor Stripe charge you a fee for paying.

4. Coupons

You can use one coupon per order. A coupon takes off at most 10% (a percentage coupon) or €5 (a fixed-amount coupon), and never more than the products cost. Its conditions (validity, minimum spend, uses per person) are shown when you apply it. Coupons cannot be exchanged for cash.

Cims Pro members get 3% off products (not shipping), on top of a coupon: it applies after the coupon, to what is left.

Discounts are spread over the items in the order. If you return an item, we refund what you actually paid for it, after the coupon and the Pro discount.

5. Shipping and delivery times

• We only ship to mainland Spain and the Balearic Islands. For now we don't ship to the Canary Islands, Ceuta or Melilla; the app won't take payment for an order to an address there.
• Shipping costs €5 per order and is free when the products add up to €40 or more, counted before the coupon.
• Usual delivery time: 5 to 8 business days after payment (2 to 5 days to make it plus transport). If an item is made outside Spain, such as summit prints, up to 12 business days. In any case, no more than 30 days after the order.
• If the items are made in different workshops, the order arrives in several parcels at no extra cost. For each parcel you get a notice and a tracking link in the app and by email, except summit prints, which go by untracked standard post.

If we don't deliver on time, you can give us a reasonable extra period and, if we miss that too, cancel the order and get back everything you paid. The products are at our risk until you (or someone you name) receive them.

6. How to place an order

• Choose the product, size and colour and add it to the cart.
• In the cart, enter the delivery address and, if you have one, a coupon. Until the last step you can correct any detail or remove items.
• Before paying you see the summary: products, shipping, discount, total with VAT, delivery time and links to these terms and the withdrawal information.
• The “Pay” button (“Pagar” in Spanish and Catalan, shown with the amount) places the order with an obligation to pay. Stripe's payment sheet opens, where you choose card, Apple Pay or Google Pay.
• The contract is concluded when the payment is confirmed. If the payment fails, there is no order and you can try again.

After payment we email you a confirmation with the order, these terms and the pre-contract information. The order stays in “My orders” in the app, where you can look it up at any time.

7. Payment

You pay by card, Apple Pay or Google Pay through Stripe, our payment provider. You are charged when the payment is confirmed. We never see or store your full card number. Refunds always go back to the same payment method.

The order confirmation is your proof of purchase. If you need an invoice with your tax details, ask us at hello@fescims.com.

8. Right of withdrawal

You have 14 days from receiving the last item of the order to withdraw from the purchase without giving a reason, with the “Withdraw from the order” button in the app or with the withdrawal form. You post the parcel at your cost (a tracked service is recommended) to the return address, with the order number inside, within 14 days. We refund the price and, if you return the whole order, the standard shipping you paid (never the extra cost of another delivery method), to the same payment method and within 14 days of your withdrawal, though we may wait until we receive the products or proof of posting. You are liable for any loss in value from handling beyond what is needed to establish their nature, characteristics and functioning: if they arrive damaged or used, the refund may be partial or nothing, and we tell you why.

Personalised products cannot be withdrawn from because they are made to your specifications (article 103(c) of the Spanish consumer protection law, TRLGDCU): summit prints made from your photos in the order, border and cover you choose.

All the details, the return address and the form are in Withdrawal and returns.

9. Legal guarantee

Every product, personalised ones included, has the 3-year legal guarantee from delivery. A defect that shows up within the first two years is presumed to have existed at delivery.

If a product arrives faulty, damaged or misprinted, you can ask us to replace or repair it free of charge. If that isn't possible or doesn't fix it, you can ask for a price reduction or your money back.

The quickest way: within 30 days of delivery, tap “Report a problem” on the order and add a photo. We send you a new one free, without you having to return the faulty one. After those 30 days, and until the guarantee ends, write to hello@fescims.com with a photo. More information.

Summit prints are made just for you, so the first remedy is to reprint them free of charge. If the reprint also arrives faulty or doesn't arrive, you choose between another free reprint or a refund for those prints (or a price reduction). This doesn't limit your statutory rights.

10. Orders that don't arrive

If a parcel hasn't reached you 21 days after it was shipped, or the carrier marks it as delivered and you don't have it, tap “I haven't received it” on the order. We send you another one free, and if that one doesn't arrive either, we refund you (summit prints are reprinted free first and, if the reprint doesn't arrive either, you choose between another free reprint or a refund). More information.

11. Abuse

If, within 12 months, an account builds up more than 2 incidents in which we confirm misuse (for example, returns that arrive used or damaged, or claims that turn out to be untrue), we may stop selling to it, after reviewing the case and hearing from you at hello@fescims.com. Withdrawing or using the guarantee in good faith never counts towards this limit. Your rights on orders already placed don't change.

12. Summit prints: your photos

They are printed from the photos you uploaded to your summits. By ordering them you declare that you took them or have the photographer's permission, and that the people in them agree to you printing them for your personal use. The prints are for private use only. We may refuse or cancel, with a full refund, an order with photos that are unlawful or infringe other people's rights. We only use your photos to make and ship the order and to handle any issues.

13. Applicable law and complaints

These terms are governed by Spanish law, without prejudice to the consumer protection rules of your place of residence. In case of a dispute, you can go to the courts where you live.

For any complaint or claim, write to us at hello@fescims.com or by post to . We will send you an acknowledgement with a reference number and answer as soon as we can, within one month at the latest. You can also ask us for the official complaint forms (fulls oficials de queixa, reclamació i denúncia). If you are not satisfied, you can go to the Catalan Consumer Agency (consum.gencat.cat), the consumer office of your town or region, or the Consumer Arbitration Board (Junta Arbitral de Consumo). We are not part of the Consumer Arbitration System.

How we handle your data when you buy: Shop privacy.

We may update these terms. Each order is governed by the version in force when it was placed. We keep your order and the version of these terms that applied to it; you can ask us for a copy.